Refund policy
Last updated: 1 May 2026
1. When we refund
We will refund a payment to the original card in the following cases:
- Credit was not delivered to the SIM within sixty minutes after a successful authorisation.
- The card was charged more than once for the same order ID (duplicate authorisation).
- You authorised a payment by mistake and we are notified before the recharge has been forwarded to the network (typically the first thirty seconds — see exclusions below).
- A technical error on our side prevented the payment from being routed to the correct number.
2. When we cannot refund
- The recharge has already been delivered to the SIM you entered. Once credit is on a SIM, the mobile network does not reverse it.
- You entered the wrong mobile number and the credit landed on someone else's SIM.
- The card you used has been cancelled or expired by the time we attempt the refund — in that case we refund through your card issuer's standard chargeback procedure.
- You requested a refund in cash, to a different card, or via bank transfer. We only refund to the original card.
3. How to request a refund
- Find your receipt email. Note the eight-character order ID.
- Reply to the receipt, or write to support@mobquickrefill.org, with the subject line Refund request and the order ID in the body.
- Briefly describe what happened and what you expect.
4. Timelines
We acknowledge refund requests within one business day. If the request is approved, we authorise the refund on our side within the same day. Funds typically appear on your card within three to five business days after authorisation, depending on your card issuer.
5. Disputes with your card issuer
If we cannot resolve a refund request to your satisfaction, you may raise a dispute with your card issuer. We will cooperate with any chargeback investigation and provide transaction logs as required.