Frequently asked questions
Ten short answers covering the most common questions about topping up a Bahrain prepaid mobile balance through mobquickrefill. If your question is not here, write to support@mobquickrefill.org.
Most top-ups land on the SIM within two to five minutes of a successful payment. Off-hours and short network maintenance windows can extend this to up to thirty minutes. If credit has not arrived within sixty minutes, contact support with your order ID.
Visa and Mastercard are accepted, regardless of the country in which the card was issued. We currently do not accept prepaid gift cards, virtual one-time cards, or cards without 3-D Secure enabled if your issuer requires it.
Five presets are visible on the home page: 1, 3, 5, 10 and 20 BHD. A custom value between 1.000 and 50.000 BHD can be entered on the checkout page. There is no subscription, no auto-recharge and no minimum monthly spend.
A fixed card processing fee (typically a few BHD fils) is added on the checkout page. The fee is displayed and itemised before you confirm the payment. No further charges are applied after authorisation.
This is rare but does happen during short network outages. Reply to the receipt email with your order ID. If credit is not on the SIM within sixty minutes after a successful authorisation, the payment is refunded to the same card within three to five business days. We do not retry without your confirmation.
Yes. The phone number you enter does not have to match the cardholder. Double-check the digits before confirming — once credit lands on a SIM it cannot be reversed.
A small payments team based in Manama. The service exists to do one thing — accept a card payment and forward a prepaid recharge to a Bahraini mobile number. The legal entity is named in the footer and on the contact page.
Card data is entered exclusively on the checkout subdomain pay.mobquickrefill.org over TLS. The main site never receives the full card number — only the last four digits are stored for refund and dispute handling. Read more on the security page.
If credit was not delivered to the SIM, or you authorised a payment by mistake (wrong number, double-charge), write to support@mobquickrefill.org with the order ID. Refunds are issued to the original card within three to five business days. Refunds cannot be issued in cash or to a different card. Full conditions are listed on the refund policy page.
Email support@mobquickrefill.org or call +973 17 200 410 during business hours in Bahrain (Sunday to Thursday, 09:00–17:00 Manama time). Always include the order ID from your receipt email — without it we cannot locate your payment.